[RECRUITMENT] DOCUMENTATION & CUSTOMER SERVICE STAFF



DOCUMENTATION AND CUSTOMER SERVICE STAFF/ OPERATIONS STAFF
[Number: 2 - Expiration date: 30/09/2018]


1.      Job description:

A.     Customer service staff

§  Prepare quotation to local customers and overseas agents

  • To take charge of the co-ordination work for all incoming and outgoing shipments based on customer allocation
  • Ensure compliance with company and customer’s Standard Operating Procedures
  • Update and ensure all data are in internal e-system (FAST)
  • Interface with multiple parties including customer, warehouse, shipping line, banks, customs, all other 3rd party vendors, etc on the shipment requirements
  • Monitoring the vessel status (e.g vessel delay & roll), and inform respective customer accordingly
  • Trouble shoot operational issues encountered internally and externally. Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor. 
  • Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients. 
  • Handle invoice, receipts and follow up on statement of accounts for payments receipts from customers
  • Rate sourcing with carriers and vendors; sourcing of space and equipment based on customer requirements

§  Monitor, manage and improve efficiency and effectiveness to client

  • Follow up and manage daily shipment
  • Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up. Visiting existing customer base for strengthen excellent business service
  • Perform various customer service activities, including handling new & existing accounts. 
  • Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required 
  • Additional duties as assigned.

B.      Documentation staff

§  Prepare full sets of documentation (such as BL, invoice, packing list, etc), arrange collection OBL

§  Co-ordinate shipments of preparation of documents

§  Bill verification

§  Ensure compliance with company & customer’s Standard Operating Procedures

§  Update and ensure all data are in the internal e- system (FAST)

§  Filing e-manifest, e-customs (AMS, ACI, AFR, ENS,…)

§  Handle and process import and export shipping documents

§  Coordinate with shipper and consignee of shipping schedules, delivery and shipment updates

§  Correspond with overseas suppliers regarding shipping/delivery/documentation status

§  Any other duties as allocated by the superior, including functional responsibilities and special tasks

§  Issue debit note, invoice, arrange payment and file settlement

2.       Key skills and qualifications:

  • University degree (maritime, business, economics, transportation, mathematics) or above.
  • Minimum two years’ experience in customer service and  one year experience documentation with previous relevant  work-related skills, knowledge and/or experience.
  • Good command of spoken and written English, ability to speak in local dialects to liaise with vendors
  • Excellent time management and problem-solving skills
  • Excellent understanding of freight process
  • Highly organized, able to prioritize and work well under pressure and adhere to tight deadlines
  • Good communication and interpersonal skills
  • Customer focus
  • Ready to travel
  • Demonstrate good numeric and analysis skills
  • Good team player
  • FF market/ Commercial awareness
  • Flexible approach to daily tasks and work load
  • Proficient in MS office (Word, Excel, Power point).
  • Able to work independently with overseas customers and vendors

3.       Remuneration:

§  Full contract with 2-month trial period

§  Salary depends on the candidate qualifications / experience (350$ - 500$)

§  13th payment + Allowance for a long term employed person

§  Social, Health and Unemployment Insurance according to the Labor law;

§  Opportunities for career development at SME

§  Other benefit follows Vietnam Labor Law

Apply for this position: You are welcome to send your motivated application and CV to given email address: admin1@smelogistics.vn 















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